Shipping policy

Shipping Policy

Last updated: October 29, 2026

At Atlotherm, we aim to make every delivery experience simple, reliable, and transparent.

Orders are generally processed within 24–48 business hours, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Our estimated shipping delivery time within Canada is:

6–10 business days.

This estimate is separate from order preparation time.

Delivery times may vary depending on your location, carrier operations, customs clearance, public holidays, or unexpected logistical delays.

Delivery estimates are not guaranteed deadlines and do not affect your rights under applicable consumer protection laws.

Shipping fees vary depending on the order, destination, and applicable promotional offers.

The exact shipping cost, if any, will be displayed at checkout before you complete your purchase.

Free shipping may be available for selected orders or promotional bundles.

Once your order has shipped, tracking information will be provided by email when available.

Tracking updates may take some time to appear in the carrier's system.

Some Atlotherm orders may be shipped through our international fulfilment partners.

Any applicable additional import charges, customs duties, or third-party fees will be disclosed as required by law before purchase.

Please verify your shipping address before placing your order.

If you notice an error, contact us as soon as possible at contact@atlotherm.com.

We will make reasonable efforts to update your details before dispatch.

If your package is significantly delayed or appears to be missing, please contact our support team.

We will investigate the issue with the shipping partner and work toward an appropriate resolution.

Applicable statutory cancellation, delivery, and refund rights remain in effect.

For shipping inquiries, please contact:

Our customer support team is available Monday to Friday, until 6:00 PM Eastern Time (Canada).