Terms of Service

Last updated: October 29, 2026

Welcome to Atlotherm.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable consumer protection laws.

1. Products and Services

Atlotherm offers personal wellness products, including electric neck massagers, massage balls, storage accessories, and promotional gift bundles.

We strive to ensure that all product descriptions, photographs, and information are accurate.

Minor variations in packaging or appearance may occur without affecting the essential characteristics of the product.

2. Product Safety

Our products are intended for personal wellness and comfort.

Always follow the product's instructions, warnings, and recommended usage guidelines.

Atlotherm products are not intended to diagnose, treat, cure, or prevent any medical condition.

Electric massage devices may not be appropriate for everyone. Please review all contraindications and consult a qualified healthcare professional before use if you have an existing medical condition, implanted electronic medical device, or concerns about product suitability.

3. Orders and Payments

All orders are subject to product availability and successful payment authorization.

After completing your purchase, you will receive an order confirmation by email.

We reserve the right to contact customers regarding payment verification, stock availability, or delivery information.

4. Prices and Currency

Prices displayed for the Canadian market are expressed in Canadian dollars (CAD).

Applicable taxes and shipping charges are disclosed before completing your purchase.

Prices and promotional offers may change without prior notice, but confirmed purchases remain subject to the terms agreed at checkout and applicable law.

5. Shipping and Delivery

Orders are generally prepared within 24–48 business hours.

Estimated delivery within Canada is 6–10 business days.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and circumstances beyond our reasonable control.

Further details are available in our Shipping Policy.

6. Returns and Refunds

Return requests must follow our Return & Refund Policy.

We offer a voluntary 14-day return period for eligible unused products.

Nothing in our return policy limits any statutory consumer rights or legal warranties.

7. Promotional Offers

Atlotherm may offer limited-time discounts, bundles, complimentary accessories, or other promotional offers.

Promotional terms will be displayed with the relevant offer.

Unless otherwise indicated, promotional discounts cannot be combined.

8. Intellectual Property

The Atlotherm name, branding, original website content, product photography, graphics, and other original materials are owned by Atlotherm or used with permission.

Unauthorized commercial reproduction is prohibited.

9. Liability

Customers are responsible for following the instructions and safety warnings provided with their products.

Nothing in these Terms of Service excludes or limits liabilities, warranties, or consumer rights that cannot legally be excluded or restricted.

10. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy legislation.

11. Applicable Law

These terms are subject to applicable laws, including mandatory consumer protection laws in the customer's jurisdiction.

12. Contact

For questions regarding these Terms of Service, please contact:

Atlotherm

Email: contact@atlotherm.com

Website: https://atlotherm.com